Category syndication

iWork for the iPad: Game changer for the software business

Amidst all of the positive and negative opinion pieces and postings which followed Apple’s iPad announcement this week, the impact to software businesses are only starting to become apparent. I think Apple’s announcement that iWork pricing will be $9.99 per app is significant.

It’s game changing not for third-party ISVs already developing for the iPhone, since they’re used to charging 99 cents to a few bucks for an app. For Mac software developers like OmniGroup, it’ll be challenging. There is already a large Mac software ecosystem with apps priced in the $20 – $60 range. These ISV’s have continued to charge such prices even while iPhone app prices dropped a zero, because the difference in functionality and screen size between a Mac laptop and the iPhone is significant. The difference in what users can do is significant.

iWork on the iPad is a laptop/desktop experience, suitable for the vast majority of home and many business users. And yet Apple dropped a zero on the pricing, basically. With a presentation program, word processor, and spreadsheet available for $10 each, or $30 for the entire productivity suite, how will third party ISV’s charge $50 or $60 for an iPad version of their Mac software apps? Perhaps they can’t.

Amazon and the Kindle: A customer service tale…

Early in my experience with the Kindle DX, which I love and use constantly, I put the default Amazon case or cover on it. The cover attaches to the Kindle through two metal tabs that engage in the side of the Kindle’s plastic case. It’s not a bad cover, but it turns out that if you open the cover upside down accidentally (easy to do since the nondescript black leatherette looks about the same apart from the Amazon logo), the metal tabs flex the Kindle’s case and it can become cracked. Mine was within 2 weeks of getting the device, but without any real damage. I kept using the Kindle since I didn’t want to hassle with returns, migrating content, or being without my Kindle.

Last Friday night, I open an email from Amazon, and it contains a friendly reminder about my Kindle warranty and what it provides me. And in the middle, a little paragraph precisely describing what can happen if you open the default cover/case backwards — describing the cracking I’ve got. And the email encourages you to get in touch with Support.